Mercury Cash Status Page
Identified - We have identified an issue with Gate orders and we are working to release a hotfix to solve this situation. We will keep you posted.
Apr 16, 10:25 EDT
Monitoring - We are implementing fixed in our Mercury Gate Backend, we are monitoring the results if you have any issue doing transactions with Mercury Gate, please contact customer support reporting the issue.
Apr 15, 08:09 EDT

About This Site

Welcome to the Mercury Cash status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Cash API ? Operational
90 days ago
100.0 % uptime
Today
Cash Website ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Sign Up ? Operational
90 days ago
100.0 % uptime
Today
KYC Verification ? Operational
90 days ago
100.0 % uptime
Today
SMS Verification ? Operational
90 days ago
100.0 % uptime
Today
Gate Website ? Under Maintenance
90 days ago
100.0 % uptime
Today
Digital Currencies Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Cryptocurrency Purchases ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
Android App ? Operational
90 days ago
100.0 % uptime
Today
iOS Application ? Operational
90 days ago
100.0 % uptime
Today
Payment Methods Operational
90 days ago
100.0 % uptime
Today
WIRE - Bank Transfers ? Operational
90 days ago
100.0 % uptime
Today
SEPA Payments Operational
90 days ago
100.0 % uptime
Today
Nodes Operational
90 days ago
100.0 % uptime
Today
Bitcoin Network ? Operational
90 days ago
100.0 % uptime
Today
Ethereum Network ? Operational
90 days ago
100.0 % uptime
Today
Dash Network ? Operational
90 days ago
100.0 % uptime
Today
iOS Mobile App Operational
90 days ago
100.0 % uptime
Today
iOS Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Gate API ? Operational
90 days ago
100.0 % uptime
Today
SMS, Latin America Operational
SMS, APAC Operational
Twilio SMS, Europe Operational
Twilio SMS, Middle East & Africa Operational
Twilio SMS Operational
Twilio REST API Operational
DigitalOcean FRA1 Operational
DigitalOcean DNS Operational
DigitalOcean Kubernetes Operational
DigitalOcean Spaces Operational
DigitalOcean Networking Operational
DigitalOcean Managed Databases Operational
DigitalOcean Load Balancers Operational
DigitalOcean Droplets Operational
DigitalOcean Container Registry Operational
DigitalOcean API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 17, 2021

No incidents reported today.

Apr 16, 2021
Resolved - ETH Transactions have been Resumed.
Apr 16, 03:15 EDT
Monitoring - Dear Customers,

The Ethereum network is scheduled to undergo the Ethereum Berlin upgrade at the block height of #12244000. This will occur approximately on April 15, 2021.

To ensure that all your transactions are processed correctly and your funds remain secure, we will be temporarily halting all ETH services on Mercury Cash, as follows:

We will pause our services one hour before the Ethereum Berlin upgrade begins.

Transactions in ETH will be temporarily unavailable on Mercury Cash until the upgrade is complete.

It's pretty probable that you will be unable to see incoming transactions for these assets in your Mercury Cash account during the pause.

After Ethereum’s upgrade, we will monitor the network for stability and restore services as soon as possible – we expect this to be within two hours of the fork.

You will be notified via email once Mercury's services resume.

Updates like Ethereum Berlin are vital to the progress of the blockchain space. We trust you will take appropriate measures with your funds so as to be least affected by our three-hour maintenance period.

You can follow the pending update here and plan your transactions accordingly.

https://goto.etherscan.com/block/countdown/12244000
Apr 15, 04:53 EDT
Apr 15, 2021
Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.